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Guide

Switching bookkeepers without losing records

Agree the handover before changing access.

What to check

Confirm the last completed period, outstanding queries, record ownership and who manages the Xero subscription. Request a clear summary from the outgoing provider.

Your next step

Use named access and appropriate permissions for the new provider. Keep your accountant involved where balances, returns or historical corrections are unresolved.

Before access changes

Confirm the last completed and reconciled period, who owns the Xero subscription, which records are held outside Xero and what questions remain open. Identify the accountant and upcoming deadlines. An orderly handover starts with a clear record of what has and has not been completed.

Agree the starting point for the new routine

An incoming bookkeeper needs a defined period and account list, not an assumption that all earlier records are correct. If a backlog or uncertainty is found, agree the review or catch-up separately. Set new records deadlines and query responsibilities before monthly support begins.

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